Returns - AthleteSportsWorld | TRIATHLON | SWIM | BIKE | RUN | TRAILRUN |


If you are not satisfied with the product, you can use your right of withdrawal for 30 days. The right of withdrawal means that you have the right to return the product to us during that period.

Do you want to rely on a warranty case or defect? Then read this page.

Returning the products (for example, wrong size, wrong color, etc.) is at your own expense. There are two options:

  1. You arrange the return
  2. We can send you a return label in which you immediately settle the costs through our carrier (shipments then go through PostNL or through one of their partners). For shipments outside the Netherlands this is only possible for the countries below.

A return label remains valid for 7 days , within this time you must have delivered the package to a (PostNL) collection point.

  1. Come and visit our showroom in Amsterdam

European return service via ASW possible for: Belgium, Germany, France, United Kingdom, Spain, Italy, Estonia, Finland, Greece, Ireland, Luxembourg, Austria, Slovenia, Slovakia and the Czech Republic.

Please note: it takes more time for returns from abroad to come back to us. Keep in mind that European returns sometimes take a few weeks.

The Netherlands
For returns in the Netherlands you have 2 return options via PostNL (package and letterbox package). The costs are determined depending on the size and weight. Look at PostNL for the conditions that your package must meet.

If your package does not meet this requirement, you can receive a fine through PostNL that is for your own account.

A letterbox parcel shipment does have Track & Trace information but is more limited than the information of parcel shipments. The delivery status is an automatic status change 24 hours after the package is sorted. As a result, we cannot provide the same service for all types of packages as for regular packages.

Register a return
Before you return products, we kindly request you to notify us in advance so that we know that you are returning a product.

You can register by logging in to our website and indicating this in your account.

Don't have a password to log in yet? Then you can create it by entering your email address here. You will then receive a link to request a password.

We try to process returns and refunds daily. In some cases it may take a little longer (eg holiday period). Have you not seen a credit note or a return invoice after five working days? Then contact us via the contact form.

Do you want to rely on a warranty case or defect? Then read this page.

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