Dear visitor, due to legislation we are obliged to use standard general conditions. Conditions that are often long and unclear.
We prefer to use other shorter conditions where, you, the customer is central and we will do everything (within our capabilities) to help you as a customer. You can find these more friendly conditions directly below. The other conditions can be found at the bottom of the page (if you have the time and the desire to read them) ..
Below you will find our conditions. In many web shops you will find extensive and complicated conditions that contain a lot of small print. That's how it was with us. We believe, however, that things can be done differently. The objective is to come to a solution together !!
- The moment you order from us you have a payment obligation. That means that you actually have to pay the order. Do you wonder about the order? Then let us know through the contact form or via a reply to your order confirmation or an email to firstname.lastname@example.org.
- We then pay back paid orders very quickly. And within max 3 working days and usually the same working day.
- Displeased? Contact us and we will search for a solution together. This can be done via the contact form, email or telephone.
- Do you want to return all products? Send us a message via the contact form and we will discuss how this works.
- You have 30 days to send the products back free of charge.
If you send part of the order back, then the return costs are for your account.
If you send everything back, we will pay the return costs. We will then send you a return label with which you can deliver the package to PostNL or DHL (depending on the carrier chosen by us)
It may happen that we ask you to advance the shipping costs (eg with customers from Belgium)
As soon as the items are returned to us, you will be refunded your money (+ possibly the shipping costs). This takes 2 to 3 working days, but usually the same as for return receipt.
We will always do our utmost to send your order (if ordered before 5pm on weekdays or Same Day delivery via Fietskoeriers) the same day. The shipment is always via Post NL, DHL or if selected Fietskoeriers.nl. You will automatically receive an email with a Track and Trace number.
For orders at the pick up addresses you will receive a message when it is ready for you.
If something is out of stock, we will contact you. It can sometimes happen that we send an alternative so that your order is not delayed. We try to contact you first to present the alternative. Do you disagree with the alternative? Then contact us to come to a solution together.
Do you want to copy something from our website? Please contact us. This can be done via the contact form.
A satisfied customer and a good correct serivce are very important to us !! You can read the reviews from our customers here.
Are you satisfied? Tell others!
Are you dissatisfied? Tell us!!
Furthermore, you are always welcome in our Showroom / warehouse in Amsterdam. Call or mail you if you come? We are not always there all day ....