Dear visitor, due to legislation we are obliged to apply a standard general terms and conditions. Conditions that are often long and unclear.
We prefer other shorter conditions where, you, the customer is central and we will do everything possible (within our capabilities) to help you as a customer. These friendlier conditions can be found directly below. The other conditions can be found at the bottom of the page (if you feel like it and have time to read them).
Below you will find our terms and conditions. In many webshops you will find extensive and complicated terms and conditions with a lot of small print. That's how it was with us. However, we are of the opinion that things can also be different. Our goal is to come to a solution together!
The moment you order from us you have a payment obligation. This means that you actually have to pay for the order. Do you renounce the order? Please let us know via the contact form or via a reply to your order confirmation or an email to [email protected] Paid orders will then be refunded very quickly. And within a maximum of 3 working days and usually the same working day.
Not satisfied? Contact us and together we will look for a solution. This can be done via the contact form, email or telephone.
Would you like to return all products? Send us a message using the contact form and we will discuss how to do so. You have 30 days to return the products free of charge.
As soon as we have received the items you will get your money back (+ shipping costs). This takes 2 to 3 working days, but usually the same as the return receipt.
We will always do our utmost to send your order (if ordered before 5 p.m. on working days or Same Day delivery via Bike Couriers) the same day. Shipping is always via Post NL, DHL or if selected Fietskoeriers.nl. You will automatically receive an email with a Track and Trace number.
For orders at the pick-up addresses you will receive a message when it is ready for you.
If something is not in stock, we will contact you. It can sometimes happen that we send you an alternative so that your order will not be delayed. However, we will try to contact you first in order to submit the alternative. Do you disagree with the alternative? Then contact us to come to a solution together.
Would you like to copy something from our website? Then please contact us. This can be done via the contact form .
A satisfied customer and a good and correct serivce is of paramount importance to us! You can read the reviews of our customers here.
Are you satisfied? Tell others! Are you dissatisfied? Tell us!
Furthermore, you are always welcome in our Showroom/warehouse in Amsterdam. Will you call or mail us when you come? We are not always there all day long........................................................................................................................................................................................................................................
See you soon.
1091 EZ AMSTERDAM
Chamber of Commerce Amsterdam : 69303940
VAT number : NL857824703B01
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions have come into force as of September 2017.
Article 1 Definitions
For the purposes of these terms and conditions:
1.1 "Purchase agreement": a purchase agreement whereby you buy products at a distance (such as via the webshop, by telephone or by e-mail) and these products are delivered by us (or by a third party);
1.2 "You": a consumer (natural person) who is not acting in the context of a trade, business, craft or professional activity;
1.3 "Right of Withdrawal": your ability to withdraw from the Purchase Agreement within the cooling-off period;
1.4 "we": the natural or legal person who offers the products to you at a distance;
1.5 "Model Withdrawal Form": the European Model Withdrawal Form set out in Annex I to these Terms and Conditions;
Article 2 Who are we
1091 EZ AMSTERDAM
Telephone number: +31 (0)20 261.02.70
E-mail address: [email protected]
Chamber of Commerce number: 69303940
Article 3 Applicability
3.1 These general terms and conditions apply to every offer made by us and to every Purchase Agreement concluded with you.
3.2 Before you buy anything from us, we will clearly draw your attention to these general terms and conditions and any specific product conditions. We must do this in such a way that you can download, print and save these general terms and conditions.
3.3 If the general terms and conditions and the specific product or service conditions conflict with each other, you can invoke the applicable provision that is most favourable to you.
Article 4 The offer
4.1 If a product is only available temporarily or under certain conditions, this will be clearly stated on the product page.
4.2 The product page contains a complete and accurate description of the offered products. The description is sufficiently detailed so that you can judge the product properly. If we use images, they must be truthful.
4.3 Each product page must be so clear that it is clear to you what your rights and obligations are when purchasing the product.
4.4 We are only not bound by errors or mistakes on the product page if it is obvious to you that this is a mistake or error.
Article 5 The Purchase Agreement
5.1 The Purchase Agreement is concluded when you have accepted the purchase of the product and the associated terms and conditions.
5.2 After the conclusion of the Purchase Agreement we will immediately send you a confirmation of receipt by e-mail.
5.3 We will ensure that you can order and pay safely and we will ensure adequate technical and organizational security of all (personal) data.
5.4 In addition to our other statutory information obligations, we will send you the following information in writing no later than upon delivery of the product:
a. our visiting address where you can lodge complaints;
b. the conditions under which and the way in which you can make use of the right of withdrawal, or a clear notification if the right of withdrawal is excluded;
c. the information about warranties and existing after-sales service;
d. the price including all taxes of the product; the costs of delivery; the method of payment, delivery or performance of the Sales Agreement;
e. if you have a right of withdrawal, the Model withdrawal form.
Article 6 Right of Withdrawal
6.1 You can revoke a Purchase Agreement with a cooling-off period of at least 14 days without giving reasons. We may ask you the reason for revocation, but you do not have to answer.
6.2 The cooling-off period commences on the day after you, or a third party designated by you in advance:
a) you have received the product; or
b) if you have ordered several products in the same order: the day on which you, or a third party designated by you, received the last product;
c) if the delivery of a product consists of several shipments or parts: the day on which you, or a third party designated by you, received the last shipment or the last part;
(d) in the case of agreements for regular delivery of products during a certain period of time: the day on which you, or a third party designated by you, have received the first product.
Article 7 Your obligations during the cooling-off period
7.1 During the reflection period, you must handle the product and packaging with care. You may only unpack or use the product if this is necessary to determine the nature, characteristics and function of the product. The basic principle here is that you may only use and inspect the product as you would in a shop.
7.2 If you do not handle the product carefully, as set out in paragraph 1, and the product is damaged as a result, you will be liable for the depreciation of the product.
7.3 You will not be liable for any reduction in the value of the Product if we have not provided you with all the information on the right of withdrawal required by law prior to or at the time of the conclusion of the Purchase Contract.
Article 8 Exercise of the right of withdrawal by you and costs thereof
8.1 If you exercise your statutory right of revocation, please notify us within the cooling-off period by means of the Model revocation form or by any other unambiguous means.
8.2 You shall return the Product, or surrender the Product to (an authorised representative of) us, within 14 days after the revocation.
8.3 You return the product with all delivered accessories, as much as possible in original condition, packaging and according to the reasonable and clear instructions provided by us.
8.4 The risk and burden of proof for the correct and timely exercise of the right of revocation lies with you.
8.5 You shall bear the direct costs of returning the product, except if we have not notified you that you must bear these costs or if we bear these costs ourselves.
Article 9 Our obligations in the event of revocation
9.1 If you notify us that you wish to make use of the Right of Recall, we will immediately send you a confirmation of receipt by e-mail after this notification.
9.2 If you notify us within 30 days of receipt of the products that you wish to exercise your right of withdrawal, we will reimburse all payments made by you including any delivery costs within 30 days of your notification. If we offer to collect the Product ourselves, we may wait until we have received the Product or until you prove that you have returned the Product.
9.3 We will use the same means of payment for a refund as you have used, unless you agree to another method of payment. The refund is free of charge for you.
9.4 If you have opted for a more expensive method of delivery than the cheapest standard delivery, we will not have to refund the additional costs for the more expensive method.
Article 10 Exclusion Right of withdrawal
We can exclude the following products from the right of withdrawal if we clearly state this on the product page:
a. Products that have been manufactured according to your specifications, that have not been manufactured and that are manufactured on the basis of your individual choice or decision, or that are clearly intended for a specific person.
b. Products whose price is subject to fluctuations in the financial market over which we have no influence and which may occur within the revocation period;
c. Products that spoil quickly or have a limited shelf life;
d. Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
e. Products which, by their nature, have been irrevocably mixed with other products after delivery;
f. Alcoholic beverages of which the price was agreed upon at the time of the conclusion of the Sales Agreement, but of which the delivery can only take place after 30 days, and of which the actual value depends on fluctuations in the market over which we have no influence;
g. Sealed audio, video recordings and computer software, of which the seal has been broken after delivery;
h. Newspapers, magazines or periodicals.
Article 11 The price
11.1 During the period of validity of the offer stated on the product page, the prices of the offered products will not be increased, unless a price change is necessary due to changes in VAT rates.
11.2 We may offer products whose prices are subject to fluctuations in the financial market and on which we have no influence, with variable prices. This will be stated in the offer.
11.3 The prices listed on the product page include VAT.
Article 12 Fulfilment of purchase agreement and extra guarantee
12.1 We guarantee that the products comply with the Sales Agreement and with the specifications stated on the product page. We also guarantee that the products meet the reasonable requirements of reliability and/or usability, the statutory provisions and/or government regulations and any agreements made with you regarding other than normal use.
12.2 Additional warranty is understood to mean any commitment by us, our supplier, importer or manufacturer in which they grant you certain rights or claims that go beyond what is legally required, in the event that we fail to comply with our part of the Purchase Agreement.
12.3 An additional guarantee shall never limit your statutory rights and claims.
Article 13 Delivery and execution
13.1 We take the greatest possible care in the execution of the Purchase Agreement and the delivery of the products.
13.2 We deliver the product to the address you have given us.
13.3 We will deliver the products as soon as possible and at the latest within 30 days. We can agree a different delivery period with you.
13.4 If the delivery is delayed or an order is not or only partially carried out, you will be notified as soon as possible, at the latest within 30 days after you have placed the order. In that case, you have the right to dissolve the Sales Agreement free of charge.
13.5 After dissolution as referred to in the previous paragraph, we will immediately refund the amount you have paid.
13.6 The risk of damage and/or loss of products rests with us until the moment of delivery to you or to a representative designated by you in advance and made known to us, unless otherwise agreed.
Article 14 Payment
14.1 You pay the amounts due within 14 days after the start of the cooling-off period, unless otherwise stipulated in the Purchase Agreement. In the absence of a cooling-off period, you will pay the amounts due within 14 days after the conclusion of the Purchase Agreement, unless stipulated otherwise in the Purchase Agreement.
14.2 You may not be required to pay more than 50% in advance. If an advance payment has been stipulated, you may not assert any rights regarding the execution of the order in question before the stipulated advance payment has been made.
14.3 You are obliged to report any inaccuracies in the payment details provided or stated to us immediately.
14.4 If you do not meet your payment obligation(s) on time, we must draw your attention to the late payment and grant you a period of 14 days to still meet your payment obligations. If you fail to pay within this 14-day period, you will also owe statutory interest on the amount owed. We may then charge you extrajudicial collection costs. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2.500,=; 10% on the next € 2.500,= and 5% on the next € 5.000,= with a minimum of € 40,=. We can deviate from these amounts and percentages to your advantage.
Article 15 Complaints procedure
15.1 Complaints about the execution of the Purchase Agreement must be submitted to us fully and clearly described as soon as possible after you have discovered the defects.
15.2 Complaints submitted to us will be answered within 14 days of receipt. If we need a longer processing time, we will confirm within 14 days that we have received the complaint and give you an indication of when you can expect a more detailed answer.
Article 16 Disputes
16.1 Purchase Agreements concluded between you and us to which these General Terms and Conditions relate shall be governed exclusively by Dutch law.
16.2 If the complaint cannot be resolved in mutual consultation, the Dutch court in Amsterdam, or the competent court in the district where you live, shall be competent to take cognizance of the dispute.
Article 17 Amendments and additions to the general terms and conditions
17.1 Amendments to these general terms and conditions are only effective after they have been published in the appropriate manner. If these amendments apply to you during the term of an offer, the provisions most favourable to you will apply.
17.2 Additional or different provisions may not be to your detriment. These must be recorded in writing and must be capable of being stored by you.