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Shipping policy

Shipments
In all cases we will ship your order as soon as possible. If your order is in stock and you order on a working day before 15.00 hours, we will ship your order the same day. Orders placed later or on weekends and holidays will be shipped the next working day. Do we not have a product in stock? Then we will send you an e-mail as soon as possible with the expected delivery time.

Country Shipping costs Free shipping from
Netherlands € 4,95 € 50,00
Belgium € 7,95 € 75,00
Germany € 7,95 € 75,00
France € 14,95 € 130,00
Italy € 14,95 € 130,00
Spain € 14,95 € 130,00
Austria € 14,95 € 130,00
Poland € 14,95 € 130,00
Czech Republic € 14,95 € 130,00
Hungary € 14,95 € 130,00
Portugal € 19,95 € 180,00
Greece € 19,95 € 180,00
Ireland € 19,95 € 180,00
Romania € 19,95 € 180,00
Bulgaria € 19,95 € 180,00
Denmark € 24,95 € 200,00
Finland € 24,95 € 200,00
Sweden € 24,95 € 200,00
Other countries Chat with us
 

Pick up
You can also pick up your order in our store. If your order is ready for you, you will receive an email about it. You can then come by without notice. Please bring your order confirmation and pay attention to the store opening hours.

Orders placed during our store opening hours are usually ready for you within two hours. Orders placed outside our store opening hours will be ready for you the next shopping day. Would you like to pick up your order faster? Please call us, then we try to make it ready for you.

Delivery time
After sending your order it usually takes a few days before the shipment is delivered to you. This delivery time may be longer, for example, due to seasonal pressure at our shipping partners, international shipping and customs formalities. Unfortunately, we have no influence on long(er) delivery times.

Receiving and if you are not home
With track & trace from our shipping partner you can keep an eye on the delivery of the shipment. We send your order to your home address, work address or a service point of our shipping partner.

If you are not home, the shipment is often offered again the next business day or brought to a service point of the shipping partner. There you can pick it up. If the delivery ultimately fails, then the shipment is returned to us.

Note: Is a shipment returned because you were not at home or because you did not pick it up? Please note that the return shipment can then take several weeks. After we have received the return, we can send it again. Please note that we may then charge shipping costs again.

Did you not receive your package?
And also no pickup notice for a service point? Then first check the track & trace of our shipping partner, which you received by e-mail when your package was shipped. If the information does not provide clarity, you can send us an e-mail and we will keep you informed about this procedure:

  1. Consult track&trace.
  2. Information request at our shipping partner.
  3. If the information request at the shipping partner does not provide clarity, then we start an investigation in cooperation with the shipping partner to trace the shipment.
  4. Has the shipment still not been found or delivered? Then the shipment might be missing. We ask you to fill out a statement in which you indicate that you have not received the shipment. After completing this statement we will make and send a new order or, if desired, you get the purchase price back from us.

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